Question 1

Is the quality of my photo suitable for use?

Accepted Answer

For the best outcome, we advise using a high-quality photo whenever feasible. To achieve superior results, consider uploading multiple images.

Question 2

What are the dimensions of the canvas for my portrait?

Accepted Answer

The provided sizes are outlined in the size chart section. For custom sizes, please contact Merocanvas directly.

Question 3

Do you offer any discounts?

Accepted Answer

Yes, we do! Check out our product section to explore available discounts and offers. Additionally, stay updated by subscribing to Merocanvas social media channels to receive promo codes for discounts.

Question 4

Where can I find you?

Accepted Answer

You can find us nestled in the heart of Kathmandu, specifically in Satghumti, Thamel. Thamel pulsates with vibrant energy, renowned as the city’s tourist hotspot, boasting a diverse array of shopping, dining, and nightlife experiences. Our location in Thamel ensures your experience is infused with charm and convenience.

Question 5

Who are the artists behind Merocanvas?

Accepted Answer

The talented artists at Merocanvas are a group of highly skilled professionals who proudly hail from Nepal. Committed to their craft, they are passionate individuals dedicated to bringing your creative visions to life through stunning works of art.

Question 6

What is the price range for a custom portrait painting?

Accepted Answer

The cost of a custom portrait painting is determined by various factors such as the size of the painting, the number of individuals depicted, the complexity of the photo, and the chosen painting medium. For a personalized quote tailored to your specifications, feel free to reach out to us, and we will gladly assist you.

Question 7

Can I pay using Visa or Mastercard?

Accepted Answer

If you're from Nepal, you can conveniently pay via any bank payment or e-wallets such as eSewa. For customers outside Nepal, payments can be made securely using Visa or Mastercard.

Question 8

Can you ship to anywhere in the world?

Accepted Answer

Yes, we can ship your order to any destination worldwide. To ensure your painting arrives in perfect condition, we carefully wrap it with bubble wrap and other protective materials. We collaborate with trusted international shipping carriers to securely deliver your artwork to your chosen location.

Question 9

What is the estimated shipping duration?

Accepted Answer

Within Nepal, paintings are usually delivered within 3-4 days. For international orders, delivery typically takes around 10-15 days. However, please note that delivery times for international orders may vary depending on the destination country and customs clearance procedures. You will receive an estimated delivery timeframe along with your order confirmation.

Question 10

What is your refund policy?

Accepted Answer

At Merocanvas, ensuring our customers' satisfaction is our utmost priority. We strive to be the premier destination for custom portraits. If for any reason you are not satisfied after viewing the preview of your portrait, you are welcome to request revisions. Please note that expedited shipping costs may not be refunded if the service has been provided to you in accordance with our policy.

Frequently Asked Questions

General Questions

About MeroCanvas

Portrait Prices & Payment Gateways

Shipping Information

Refund Policy